Privacy Policy for mycaretaker.com.au
Effective Date: 2023/10/01
Welcome to mycaretaker.com.au, the website of MY Caretaker, a NDIS support worker provider agency. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information. By using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Personal Information: We may collect personal information from you, such as your name, contact details, NDIS participant information, and other information required to provide support services under the NDIS.
1.2. Sensitive Information: We may collect sensitive information, such as health-related details, disability information, or other information necessary for providing personalized support services. We will obtain your explicit consent before collecting sensitive information.
1.3. Non-Personal Information: We may also collect non-personal information, such as usage data, demographics, and statistical information, which does not directly identify you.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. To provide NDIS support services tailored to your needs.
2.2. To communicate with you regarding your support services, appointments, and updates related to your NDIS plan.
2.3. To improve our services, website, and customer experience.
2.4. To comply with legal obligations and regulations related to NDIS service provision.
3. Disclosure of Your Information
3.1. NDIS-Related Disclosures: We may share your information with relevant NDIS authorities, support workers, or service providers as required to provide you with the best possible support services.
3.2. Service Providers: We may engage third-party service providers to assist in delivering our services, and they may have access to your information. However, they are obligated to maintain the confidentiality of your information.
3.3. Legal Compliance: We may disclose your information when required by law or to protect our rights, safety, or the rights of others.
4. Your Consent
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us.
5. Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no online data transmission or storage can be guaranteed as 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
6. Access and Correction
You have the right to access and correct your personal information held by us. If you wish to access or correct your information, please contact us using the details provided below.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the “Effective Date” at the beginning of the policy will indicate when it was last revised. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of those changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Salisbury North SA 5108 Australia
- info@mycaretaker.com.au
- 8 AM – 5 PM, Monday – Friday
- +61 0403 066 293, 0423142742