Our Services
“We offer a diverse range of services facilitated by our dedicated support coordinators, all geared towards enhancing your ability to lead a fulfilling and wholesome life.”
Community Access & Social Support
Our Community Access & Social Support services focus on promoting community participation and social well-being for individuals with disabilities. We provide personalized support to help clients engage in various community activities, access local resources, build meaningful connections, and reduce isolation. We are committed to providing personalized support to each client's unique needs.
Cleaning and Domestic Assistance
We offer comprehensive household support to maintain a clean, safe, and organized living environment. Our services include house cleaning, laundry, meal preparation, grocery shopping, and garden maintenance, ensuring your home remains well-maintained and comfortable. We ensures that every aspect of your home contributes to your overall well-being and peace of mind.
Personal Care Services & Community Nursing
Our dedicated team of My Caretaker who are trained caregivers and registered nurses offers comprehensive support for individuals with disabilities. We provide compassionate assistance with personal hygiene, grooming, medication management, wound care, health assessments, and clinical services, all delivered within the comfort of your home and community.
Transport Services
Our Transport Services provide individuals with disabilities easy and safe travel, offering door-to-door transportation to medical appointments, community events, and essential destinations. We remove transportation barriers, ensuring you experience the freedom to move, connect, and engage in your community with confidence, knowing that a reliable and supportive transportation partner is by your side.
Support Coordination
Our Support Coordination service is a comprehensive solution to help you navigate the NDIS system and connect with the right supports and services. Our experienced support coordinators work closely with you to develop and implement NDIS plans, ensuring all necessary services are accessed to achieve your individual goals. We are committed to empowering you to make informed decisions, and access the right support.
My CareTaker
on Boarding
process
1. Application and Screening:
- Identify potential support workers through recruitment processes, including advertising job openings, conducting interviews, and checking references.
- Ensure that candidates meet all legal and regulatory requirements for working with vulnerable populations.
4. Compliance and Documentation:
- Ensure that support workers are familiar with documentation requirements, including client records, incident reports, and progress notes.
- Train support workers to maintain accurate and up-to-date records in compliance with NDIS and organizational standards.
7. Client Confidentiality and Privacy:
- Stress the importance of maintaining client confidentiality and privacy, in compliance with legal and ethical standards.
- Provide guidelines on handling sensitive client information and maintaining appropriate boundaries.
2. Orientation and Training:
- Provide a comprehensive orientation program for new support workers to introduce them to the organization, its mission, values, and policies.
- Offer training on disability awareness, the NDIS framework, and the specific services and supports provided by the organization.
- Ensure that support workers understand their roles, responsibilities, and ethical obligations.
5. Client-Centered Training:
- Train support workers on person-centered planning and practices to ensure they can provide individualized support tailored to each client’s needs and preferences.
- Emphasize the importance of respecting clients’ choices, promoting independence, and fostering a sense of empowerment.
8. Code of Conduct and Ethics:
Review the organization’s code of conduct and ethical guidelines with support workers, emphasizing respect, empathy, cultural sensitivity, and professional behavior.
3. Qualifications and Certifications:
- Verify that support workers hold the necessary qualifications, certifications, and relevant licenses (e.g., First Aid, CPR) required for their roles.
- Offer opportunities for ongoing professional development and training to keep support workers up-to-date with best practices and emerging trends in disability support.
6. Understanding NDIS Plans:
- Educate support workers about the NDIS planning process, individual plans, and funding packages.
- Ensure support workers can interpret and implement NDIS plans effectively, including goals, support categories, and budget management.
9. Supervision and Support:
- Establish a system for ongoing supervision, support, and mentorship for support workers.
- Provide channels for support workers to seek guidance, ask questions, and report concerns or incidents.
Embrace what makes you uniquely able.